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May 2010 - Fraud Alert! Members have reported receiving messages on their Blackberries purportedly from CUNA Mutual asking for personal information regarding their VISA credit cards. These messages are fake, please do NOT respond to them. If you received one of these messages and have already responded to it, please call the Lost/Stolen Card Number at 1-800-991-4961 immediately to protect your account!
January 2010 - As we all know, fraud is running rampant in the Credit Card Industry. Your Visa cards are constantly being monitored by a Fraud Alert Management service. If there is a risk with your card, you will be contacted by phone. The individual or automated caller will follow this procedure:
· Identifies that the call is from Heinz-Del Monte FCU Card Service Center.
· Confirms that you are the cardholder.
· If the cardholder is unavailable, a message is left asking that the cardholder return
the call, and provides the toll-free number (1-800-890-5097).
· If the cardholder is available, the system verifies their identity by prompting entry
of the last four digits of their social Security number.
When the cardholder’s identity is confirmed, they are then prompted to confirm the reported transactions as legitimate or suspect. If the cardholder indicated that they do not recognize the transactions, they will be routed to a Fraud Alert Specialist. If all transactions are legitimate, the call is completed and no action is taken.
If you are notified of a possible fraud, please cooperate by either returning the call using the 800 number or by calling the credit union at 412-322-7092. With your help, we can reduce fraud incidents with our credit cards.
May 2009 - We have been made aware of a phishing scam that involves individuals receiving a text message informing them that their card has been blocked and instructing them to call a phone number to reactivate.
March 2009 - We have been made aware that cardholders are receiving phone calls from an automated voice service (AVS) stating that there is an issue with their debit card. At this time the calls are only occurring in PA, but I would like everyone to know if the fraudsters expand to other states. The recording asks the cardholder to provide personal information over the phone. Please note that this is a Phishing Scam and your cardholders should disconnect and not provide any information to the AVS. If you do, please contact us immediately.
February 2009 - KDKA TV Reports Local Credit Union victims of scam.
January 2009 - A fraudulent e-mail seeking credit card information (known as a "phishing fraud") has been circulating nationwide since 2 p.m. EST today. This fraudulent phishing email appears to be from NCUA and contains a link purportedly to obtain a subscription for the NCUA Express Subscription service. When that link is used, the recipient is directed to a "clone" of the NCUA Express Service site that seeks credit card information from those to whom the phish was sent. If you receive such an email, please ignore it, as it is fraudulent. The NCUA does NOT charge for the Express Subscription service and does NOT solicit credit card information over the Internet. If you have questions or comments, please contact the NCUA Fraud Hotline at 800-827-9650 or, during off duty hours, at 703-728-0700
January 2009 - Warning: Members have reported receiving a bogus e-mail purporting to be from ezcardinfo.com notifying them that their account will be deactivated if they do not follow a link and update their account information. This is a scam designed to gather enough information to make purchases using your card. Do not respond to these e-mails or follow the links contained in them.
April 2008 - The National Credit Union Administration has issued a fraud alert about a scam that involves unsolicited text messages sent to cell phones. The message urges the recipient to call a number provided for information about account discrepancies and then solicits individual account information and Personal Identification Numbers.
Cell phone users should be weary of unsolicited text messages. Such messages should be deleted and all deleted text messages should be removed, if possible, as the perpetrators have been known to use Spyware* in conjunction with their text message solicitation.
Such a scam could be used to obtain personally identifiable information and credit union account access information.
When contacting Heinz-Del Monte Federal Credit Union, always use our phone numbers as listed on our Contact page.
*Spyware is software installed on your computer or cell phone without your consent and it monitors or controls your use of the device. It may be used in your cell phone for such things as monitoring your Internet surfing, activating your speaker phone as a listening device, taking pictures with your phone camera, copying your contacts, or recording your keystrokes, which, in turn, could lead to identity theft.