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News:
Home Banking
Fraud Alert Management Service
Fee Increase Effective January 1, 2010.
Are your records correct?
Home Banking -- Thursday, March 11 2010
If you haven't signed up for this service yet, please contact the credit union for a brochure/application. With "Home Banking" you can view your account, make transfers within your account, print copies of checks and even link your account with another to transfer funds between accounts. Once you are signed up for home banking, you can set up to receive your statements electronically, set up to receive a warning when your account is low, etc. This is a safe and convenient way to manage your account.
Fraud Alert Management Service -- Friday, January 29 2010
As we all know, fraud is running rampant in the Credit Card Industry. Your Visa cards are constantly being monitored by a Fraud Alert Management service. If there is a risk with your card, you will be contacted by phone. The individual or automated caller will follow this procedure:
· Identifies that the call is from Heinz-Del Monte FCU Card Service Center.
· Confirms that you are the cardholder.
· If the cardholder is unavailable, a message is left asking that the cardholder return the call, and provides the toll-free number (1-800-890-5097).
· If the cardholder is available, the system verifies their identity by prompting entry of the last four digits of their social Security number.
When the cardholder’s identity is confirmed, they are then prompted to confirm the reported transactions as legitimate or suspect. If the cardholder indicated that they do not recognize the transactions, they will be routed to a Fraud Alert Specialist. If all transactions are legitimate, the call is completed and no action is taken.
If you are notified of a possible fraud, please cooperate by either returning the call using the 800 number or by calling the credit union at 412-322-7092. With your help, we can reduce fraud incidents with our credit cards.
Fee Increase Effective January 1, 2010. -- Monday, October 26 2009
In order to offset rising costs and maintain a high level of service, the credit union must add or increase the following fees as of the new year:
$25.00 NSF Fee
$25.00 Negative Balance Fee
$10.00 Stop Payment Fee (only if check tried to clear)
$ 3.00 Check Copy Fee
$20.00 Domestic Wire Transfer Fee
$35.00 International Wire Transfer Fee
$10.00 Return Check Fee (new fee implemented)
Are your records correct? -- Wednesday, December 17 2008
Keeping the credit union informed of your current address is important. But, did you know it is also important to keep your telephone number up-to-date? There are many occasions when it is necessary to get in touch with you immediately and without your most recent telephone number this is not possible. With all of the fraud in our society today, contacting you can eliminate losses for us and you.
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The Ten Commandments of Finances:
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